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UniTalk Update: Queue with voice guidance
Today we have updated the functionality of incoming scripts - we have added queue with voice guidance. This functionality allows you to configure the
Instructions for setting up the voice menu (IVR)
To guarantee rapid response speed for your clients and ensure they connect instantly with the right specialist (Sales, Tech Support, Billing), a
Adding a site and installing a UniTalk script
Creating a script for the site in the UniTalk account. 1. Go to the "Sites" section of the UniTalk account and click "Add site". 2. Specify a
Incoming calls. Scripts setup
Missed calls mean lost revenue, and a client waiting too long on the line means a damaged reputation. To prevent this, you need a perfectly
Department. Create a group of employees
Department сreation. Let's create a group of employees with whom it will be necessary to connect clients when they pick up the phone. Go to the
Connection and configuration of UniTalk telephony integration with HelpDeskEddy
HelpDeskEddy is a system for recording and processing requests. Thanks to HelpDeskEddy you can organize the process of technical or customer support
ZohoCRM Integration with IP telephony UniTalk
UniTalk for Zoho allows you to receive information on incoming and outcoming calls in the Zoho interface and automatically create call data. UniTalk
Possibilities of integrating UniTalk with RemOnline
RemOnline – CRM for service centers. This is an effective tool for managing and automating the work of the service center. Integration of
IT Phone SETUP GUIDE
IT Phone is a convenient app that turns your smartphone into a full-featured business phone. By using it with UniTalk, you can receive customer calls
UniTalk personal account balances
This article provides an overview of all balance types within the UniTalk user account. Main, bonus, and credit balances are located in Finance –
Integration options for UniTalk IP telephony with Zendesk Support
Zendesk is a web-based customer support service. The service is convenient with an unlimited number of calls, cloud storage, integration with various
Integration with RoiStat
In your UniTalk personal account, go to the "Integration" section and select "RoiStat": Then go to the page in RoiStat and note the number of
