Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
What amount to top up the balance
Full Control Over Your Expenses One of the key advantages of UniTalk IP telephony is financial transparency. We understand how crucial it is to know
PASSWORD RECOVERY FOR UNITALK PERSONAL ACCOUNT: How to Quickly Regain Access
Your Stability Starts with Access Forgetting a password is never a problem when you know how to quickly reset it. At UniTalk, we understand how
Top up balance: how and where to top up, ways to top up your balance
Keeping Your Business Running Smoothly Nothing is more frustrating than business processes stopping due to an overdue balance. Our goal is to ensure
How to use the “Contacts” section of UniTalk
Order in Contacts = Speed in Sales Effective sales performance starts with organization. The “Contacts” section in UniTalk is your tool for quick
INSTRUCTIONS FOR SETTING UP AUTO-DIALING WITH TRANSFER TO AN EMPLOYEE
Manually dialing thousands of numbers is slow, costly, and tedious. To eliminate this routine, we created Auto-dialing (Autodialer), which is the
UniTalk Update: Queue with voice guidance
Today we have updated the functionality of incoming scripts - we have added queue with voice guidance. This functionality allows you to configure the
Instructions for setting up the voice menu (IVR)
To guarantee rapid response speed for your clients and ensure they connect instantly with the right specialist (Sales, Tech Support, Billing), a
Adding a site and installing a UniTalk script
Creating a script for the site in the UniTalk account. 1. Go to the "Sites" section of the UniTalk account and click "Add site". 2. Specify a
Incoming calls. Scripts setup
Missed calls mean lost revenue, and a client waiting too long on the line means a damaged reputation. To prevent this, you need a perfectly
Department. Create a group of employees
Department сreation. Let's create a group of employees with whom it will be necessary to connect clients when they pick up the phone. Go to the
Connection and configuration of UniTalk telephony integration with HelpDeskEddy
HelpDeskEddy is a system for recording and processing requests. Thanks to HelpDeskEddy you can organize the process of technical or customer support
ZohoCRM Integration with IP telephony UniTalk
UniTalk for Zoho allows you to receive information on incoming and outcoming calls in the Zoho interface and automatically create call data. UniTalk
